Returns and refunds
❗ All Sales Policy
Due to the nature of our products, all sales are final.
We do not offer refunds once an order has been processed.
📦 Preorder Policy
All items are sold on a preorder basis.
By placing an order, you agree to the stated processing and delivery times.
Refunds will not be issued due to standard waiting periods.
🔄 Exchanges (If Applicable)
We only offer exchanges under the following conditions:
- Item received is incorrect
- Item is defective upon arrival
📌 Exchange Requirements
To be eligible for an exchange:
- Hair must be unused, uninstalled, and unaltered
- Bundles must remain in original condition
- Issue must be reported within 48 hours of delivery
🚫 Non-Eligible Situations
We do not offer refunds or exchanges for:
- Change of mind
- Incorrect length selection
- Dissatisfaction after installation
- Improper handling or care
📦 Inspection Requirement
We strongly recommend inspecting your bundles before installation.
Once hair has been installed, altered, or used, it is no longer eligible for exchange.
🚚 Shipping for Exchanges
Customers are responsible for return shipping costs unless the error is on our end.
❗ Chargebacks & Disputes
We encourage customers to contact us directly before opening any disputes.
We are committed to resolving issues fairly and promptly.
📩 Support
For any concerns regarding your order:
Please contact us via email or WhatsApp (876) 301-6106 within 48 hours of delivery 🤍